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Cookie Policy

Website cookie acceptance

By clicking ‘accept’ when you visited the relevant Portal for the first time you have consented to our use of cookies as updated from time to time. In particular, you consent to cookies being stored on your computer and/or mobile device (unless rejected or disabled by your browser).

Turning cookies off

Internet browsers normally accept cookies by default. However, most browsers let your turn off either all or third-party cookies. What you are able to do depends on which browser you are using. If you do not accept our use of cookies as set out above, please set your browser to reject cookies. However, please be aware that this may impair or limit your ability to use our website. Specifically ‘Hellosign’ requires cookies to be in place in order to manage the digital document process. The option to turn off cookies is usually found in the options, settings or preferences menu of your browser or mobile device.

Updating our Cookie Policy

We may update our use of cookies from time to time and consequently we may update this Cookies Policy. We therefore recommend that you check this Cookies Policy regularly.

Our website and portals use the following cookies to collect information about you

Name of cookieOwnerPurpose of the cookieDuration
HelloSignHelloSignHelloSign provides digital document signing. The service uses cookies to remember who is signing the document and the specific document that is being signed. Additionally, the HelloSign service uses Google products which store preferences such as your preferred language, and Amazon services which store your current user session via a cookie. More information can be found on the service’s privacy page.All persist for as long as the service is in use as part of our investment application process.
Intercom supportIntercomWe provide user support to users who are not signed into the platform via a built-in instant messaging service called Intercom. The service uses a cookie to remember the current conversation the user is part of with our support team.Persists and used while a user is logged out of the platform.
Cookie acceptanceTreble PeakWe show a banner to allow users to accept our cookie policy. When the user has accepted, we use a cookie to remember the user’s choice.Persists for a year
Google AnalyticsGoogleGoogle Analytics is a web analytics service which we use to review which areas of the website visitors engage, how they navigate between as well as limited anonymous demographic information. We use this data to help inform how we continue to build out and design our platform, in order to better meet our users needs.Persistent
HubspotHubSpotWe use the HubSpot CRM and its Analytics capabilities in order to get insight in to how various users make use of our websites and platforms.Persistent
VimeoVimeoVimeo is the service we use to deliver video content on our website. Vimeo will set cookies in order to support its basic function as well as to track none personally identifiable analytics on how videos are engaged with.Persistent
HotjarHotJarHotjar is an analytics and feedback tool we use to improve the usability of our site. Hotjar will anonymously record visit data from our public website including clicks, scrolling and mouse movements. These are used to help investigate and improve our websites design and functionality, they will never include personally identifiable information.